ObsidianHealthcare
Trusted Before We Arrive.
FAQs for Clients.
Quick Answers. Zero Fuss.
Your Questions, Answered.
Whether you’re booking staff for the first time or reviewing your suppliers list, we’ve made it easy to get the answers you need. From urgent shifts to ongoing support, compliance to continuity of care — it’s all here. Need more detail? Our team is available 24/7.
FAQS.
Booking and Availability.
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Contact your dedicated account manager directly, or use our online booking form available here.
Provide the service requirements, dates, and any special instructions.
We confirm availability and assign the right professional promptly.
Receive confirmation and ongoing support throughout the booking period.
For urgent bookings, please call: 02080697099.
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We typically fill urgent shifts within 30 minutes of request.
Our candidates can be on-site and working same day, often within one to two hours, depending on location and shift requirements.
For planned staffing needs, we can secure and schedule professionals well in advance.
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Requesting staff with Obsidian is fast, seamless, and fully supported. Here's how it works:
Reach Out – Submit a request via our online form, call us 24/7, or email your Account Manager directly.
Confirm Details – We'll clarify the role, location, shift times, and any specific requirements.
Receive Staff Options – We match your request with fully vetted, role-ready professionals from our live availability list.
Placement Confirmed – You'll receive a full profile, including compliance documentation, once the booking is secured.
Ongoing Support – Need to make changes or repeat the booking? We’re just a call or message away.
Prefer to manage things digitally? Our Client Portal lets you book, review, and manage profiles in real time.
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Yes. We support one-off urgent shifts as well as repeat cover and ongoing block placements.
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Yes, where possible we prioritise consistency in care.
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We can fill same-day requests or help you plan rotas weeks in advance, depending on your needs.
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Yes — our service operates 24/7, including weekends and holidays. We specialise in urgent and last-minute placements.
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We manage each shift from booking through to completion. If anything changes, we respond immediately and reallocate cover where needed.
Staff and Roles.
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Nurses (all specialties), Midwives, Pharmacists, Allied Health Professionals, Healthcare Assistants, and Support Workers.
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We place temporary nurses, midwives, support staff, allied health professionals, and pharmacists. You can view all clinical areas on our Sectors page.
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For long-term or ongoing placements, we can facilitate introductions or interviews where needed.
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We match based on clinical skills, care setting experience, and values — not just availability.
Providers We Work With.
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Yes. We support NHS services, private hospitals, residential care homes, clinics, and community-based teams across the UK.
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Absolutely. We work with hospitals, groups, and multi-site providers to deliver scalable solutions — fast and efficiently.
Compliance an Quality Assurance.
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Every healthcare worker is interviewed, DBS-checked, ID-verified, professionally registered, and has proof of qualifications and mandatory training.
Our compliance process meets and exceeds NHS framework standards, and we are a registered member of the Recruitment & Employment Confederation (REC).
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All staff are fully vetted and meet NHS framework compliance standards, including Enhanced DBS checks, mandatory training, references, fitness-to-work requirements, and professional registration.
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Yes. We operate in line with all regulatory requirements and manage compliance through secure onboarding and CRM systems.
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Yes — all profiles are audit-ready, and compliance documents can be shared on request or viewed via the portal.
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If a placement isn’t the right fit, we’ll step in immediately to resolve it. Client feedback is taken seriously and acted upon fast.
Support and Tools.
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Yes — we're available 24/7. You’ll speak to a real person who can act on your request straight away.
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Yes — our secure client portal allows you to request staff, view bookings, access profiles, and track compliance in real time.
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Invoicing is streamlined and digital. Your named account manager will guide you through frequency, format, and terms.
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Rates vary by role, timing (e.g. weekend, night), and urgency. Transparent pricing is provided upfront — with no hidden fees.
Performance and Trust.
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Very quickly. In fact, 95% of last-minute shifts are filled within 10 minutes of your request.
Thanks to our real-time availability system and 24/7 staffing team, we respond immediately — whether you need cover in hours or days. Our compliance-cleared professionals are ready to step in when and where you need them, without delay.
Urgent request? Just call.
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It’s all in the system — and the people behind it.
We maintain a large, pre-cleared pool of healthcare professionals who are fully vetted, compliant, and ready to work at short notice. Our real-time availability platform instantly matches your request with suitable staff, and our 24/7 teamacts the moment a shift comes in.
There’s no waiting around. No scrambling. Just fast, confident cover — exactly when you need it.
Need Urgent Support.
Fast. Direct. Always Available.
A dedicated account manager. 24/7 booking support. Deep healthcare expertise. Transparent, ethical staffing. Rapid response. No compromises.
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Call Us 24/7.
Immediate assistance from our expert team.
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Email Us.
We aim to respond within minutes.
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Request Staff.
Let us know what you need. We’ll take it from here.
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Client Portal.
Manage bookings and profiles, anytime.
Book Now | Join Now
Urgent Healthcare Staffing.
Trusted Professionals. Premium Pay.
Fast Cover for Healthcare Providers. Premium Shifts for Healthcare Professionals.
Flexible, Tailored Solutions. Covering every shift and every requirement, with care and precision to support both healthcare providers and professionals.
Same-Day and Short-Notice.
Reliable cover when you need it most.
NHS Framework-Compliant Professionals.
Fully vetted, trained, and ready to work.
24/7 Nationwide Support.
Always on call, across the UK.
Trusted by hospitals, clinics, and care providers nationwide.